初级商务英语口语辅导：电话技巧

初级商务英语口语辅导：电话技巧 #

Lesson Three电话技巧

(making and answering phone calls, western telephone etiquette) #

Answering the phone #

Hello! #

Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?

Susan Park’s Office. #

Susan Park/Susan/Park.

May I know who’s calling please?

May I know what this is in reference to?

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Asking to speak to someone #

May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.

I’d like to speak to Dr. Smith please. This is John Green.

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This is John Green from ABC. Is Dr. Smith in, please? #

Is Susan there?

Dr. Smith please. #

I’m with… and I need to talk with… about… #

I’m representing … May I speak with…, please? #

Asking someone to wait for a moment #

Would you mind holding a minute while I try to find her? #

Could you hold on, please?

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Please hold on for a second.

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One/Just a moment, please.

Hang on. I’ll get him.

Just a second. #

One moment, please. I’ll see if he’s in.

Asking the caller to leave a message

I’m sorry but he’s not here right now. May I take a message or would you like to call back later?

I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call? #

I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?

I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?

Transferring information #

Could you repeat that, please?

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Could you say it once again? #

Can you say it louder/slower? #

Have you got that?

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Could you please spell it? #

Anything else? #

Would you like me to read it to you again? #

Let me repeat to see if I get it.

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