2010年外销员实用商务英语：问与答的技巧句型总结

2010年外销员实用商务英语：问与答的技巧句型总结

●　 表达质疑 #

1. I'm not sure what you're saying has any relevance here.

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2. I'm not sure if what you're saying has anything to do with our problem.

3. I'm not sure if what you're saying really matters in this case.

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4. I'm not sure if what you're saying is relevant to our problem.

"relevance"是‘关联;适切’，词组用法为"have relevance to..."-‘与…有关’。这句话适用于正式场合，表示对方所言对议题并无意义。开头语由于是"I'm not sure"而不是"I don't think"，因此可避免直接对峙的场面。不过这句话易造成不是对就是错的局面，因此若对方辩护有效，自己会有全盘皆输的危险。 #

●　 暂不回答

1. I can't really recall; I'll have to get back to you on that. #

2. I can't quite remember; I'll need to do a little checking and get back to you. #

3. I can't fully remember; I'll have to check up on it. #

4. I can't recall all the facts; I'll have to get back to you. #

"recall"是‘想起’;"get back to someone on something"的意思是‘下次再和某人谈某事’。这句型适用于想避而不答，以免不慎的回答落人口实之时。它能让对方不再把矛头指向你，使你有机会脱身，找时间准备数据，延长到下次再为自己答辩。 #

●　 询问意见

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1. Would anyone like to add anything to (what I've said)? #

2. Would anyone care to comment?

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3. Would anyone like to give their ideas on this? #

4. Would anyone care to add their thoughts (to the discussion)? #

"add"是‘增加;附言’;这句话是请他人发表意见，来补充自己的看法。由于用的是"add"(补充)而非"comment"(批评)，暗示请发言者站在自己的角度或看法，再作补充，而非给予大家较大的空间，任由批评。这即是"add"一字所暗藏之玄机。 #

●　More 邀询意见 #

在会议桌上，身为主持会议者，通常都需要主动且积极地征询各路英雄的想法及提案;在集思广益下决定出最适当的方案。 #

适合对个人的邀询 #

What are your views on...?

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What are your feelings about...? #

What are your feelings on this?

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What do you think about...?

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What's your opinion about that?

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适合对全体的邀询 #

Any reaction to that?

Has anybody any strong feelings about/ views on that? #

What's the general view on/ feeling about that? #

Has anybody any comments to make? #